Club Sora Cleaning Co. ("Club Sora", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The personal information we collect may include:
We collect personal information directly from you when you complete our quote or booking form, call or email us, or interact with our website and social media. We may also collect information from third parties such as referral partners or your property manager where relevant to a booking.
We use your personal information to:
We do not sell your personal information. We may share it with trusted parties who help us operate our business — such as our cleaning team members, scheduling and CRM software, payment processors and IT providers — strictly for the purposes described above. We may also disclose information where required or authorised by law.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored on secure systems and access is limited to authorised personnel. While we strive to safeguard your data, no method of transmission or storage is completely secure.
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, although some features of the website may not function properly as a result.
If you receive marketing communications from us and no longer wish to, you can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. We will action your request promptly.
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We may need to verify your identity before processing your request.
Some of the third-party service providers we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can investigate and resolve your concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.
For any privacy-related questions or requests, please contact: